Orders arrived as messages and photos
Staff worked out medicine names, prescriptions and quantities by hand, while serving customers at the counter.
CASE STUDY · BOLTRX
BoltRx: A Digital Store Manager for Local Pharmacies
Local pharmacies take orders on WhatsApp and run them by hand. BoltRx turns each request into a clear review for the pharmacist and keeps customers and owners informed from order to delivery.
- CLIENT
- Own product · Pharmacy retail · Pilot with Prescription Pharmacy
- ENGAGEMENT
- 3 months of build
- MY ROLE
- Co-founder and CEO: product, workflow design, AI-assisted build
- STATUS
- Deploying at Prescription Pharmacy
01
THE PROBLEM
Orders came in on WhatsApp. Everything after that was manual.
Customers were left asking
Is it available? Is it ready? Where is it?
Owners couldn’t see across stores
Each store’s performance stayed with that store.
02
THE SOLUTION
AI handles the groundwork. The pharmacy makes the decisions.
Orders taken on WhatsApp
Customers order in their own words, including Hinglish and prescription photos, and BoltRx turns the request into a clear order.
A verified review for the pharmacist
Every order arrives structured; the pharmacist checks each medicine and the customer confirms before it is fulfilled.
Full-funnel visibility
Customers are kept informed from order to delivery, and owners see every store in one view.
- Order
- Pharmacist review
- Customer confirms
- Fulfilment
- Delivery
03
HOW IT’S BEING BUILT
Three parts, one workspace.
WhatsApp ordering assistant
Understands everyday and Hinglish requests and prescription images, grounded in the store’s catalogue.
Pharmacist review console
The system suggests; the pharmacist decides. It never picks a medicine on its own.
Owner view across stores
Orders and store performance across the chain in one window, with POS and delivery connections through APIs.
WHO’S INVOLVED
BOLTRX TEAM
CTO and CBO alongside me
ME, WITH AI TOOLS
Product design, build and testing
PRESCRIPTION PHARMACY
Pilot chain: real store scenarios and review
04
THE RESULT
In pilot. Here’s what will prove it.
BoltRx is being deployed now, so there’s no result to claim yet. It will be judged on:
Faster order handling
From WhatsApp message to an approved order.
Customers informed at every step
Fewer “where’s my order?” messages.
One view across stores
Owners see store performance without asking each store.
Placeholder evidence — replace with a verified pilot result and an approved quote before publishing.
05 / LET’S TALK
Does every order still need you at the counter?
Start with what isn’t working. You don’t need a diagnosis or a finished brief.
Discuss your growth challenge